Accessibility Standard for Customer Service
Providing Goods and Services to People with Disabilities
Brantford Golf & Country Club is committed to excellence in serving all members and guests including those individuals with disabilities, and will strive to make everyone’s experience enjoyable.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A member and guest with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will be applicable on a per situation basis for admission to Brantford Golf & Country Club premises. We will notify members and guests of this through a notice posted on our premises or this information can be requested directly.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or any area (clubhouse, golf course, back shop and parking lot areas) of our facilities for customers with disabilities, Brantford Golf & Country Club will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed:
- On all entrances to the clubhouse
- In the Pro Shop
- At the shoe room
Training for staff
Brantford Golf & Country Club will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.
Individuals in the following positions will be trained:
- All Managers
- All supervisors
- All full-time employees
This training will be provided to staff after they have completed their three (3) month probationary period.
Training will include
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
- Brantford’s plan related to the customer service standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use and assistive device or require the assistance of a service animal or a support person.
- What to do if a person with a disability is having difficulty in accessing Brantford Golf & Country Club’s goods and services.
Staff will also be trained when changes are made to your plan.
Member and guests who wish to provide feedback on the way Brantford Golf & Country Club provides goods and services to people with disabilities can:
The Brantford Golf and Country Club can and will provide the feedback form in any medium/ format required. Please contact Alan Banting at 519 752 3731 ext. 203 or email@example.com to request a different format than currently posted on our website. All feedback will be directed to the General Manager. Customers can expect to hear back in three (3) days. Complaints will be addressed according to our Club’s regular complaint management procedures.
Accessibility for Ontarian’s with Disability Act Policy Availability
A copy of the Brantford Golf and Country Club’s AODA policy can be found on the Clubs website at http:/brantfordgolfandcountryclub.com. Please contact Alan Banting at 519 752 3731 ext. 203 or firstname.lastname@example.org to request a printed copy of our policy.
Modifications to this or other polices
Any policy of Brantford Golf & Country Club that does not respect and promote the dignity and independence of people with disabilities will be reviewed and modified or removed accordingly.
As passed by the Board of Directors April 18th, 2013
Socks must be worn with shorts and they can be knee length or "ped" style socks. Socks cannot be rolled down to conform.
The club does not permit the wearing of metal spiked golf shoes. Golf sandals are permitted without socks.Promotional logos on clothing (shirts, sweaters, hats, visors, etc.) are permitted provided they are in good taste and not blatantly large. Hats must be worn with the bill facing forward.
Important: Not all items in the Pro Shop conform to the club dress code. If in doubt, please consult with the Professional Staff.
Men On The Course
Shirts must have a collar, or a turtleneck or mock style collar and be tucked into the trousers at all times. Tee shirts are not permitted. Tailored shorts are permitted provided they are to the knee, or within 3 inches of the knee.
Jeans, track/warmup suits are not permitted.
Women On The Course
Shirts must have a collar and/or sleeves. No open backs or exposed midrifts. Tailored shorts, skirts or skorts must be no shorter than mid-thigh. Tailored pants and capris are permitted.
Jeans, track/warm up suits, sun dresses, halter tops, and tank tops are prohibited.
It is mandatory that the ringers of all cell phones be turned off while on the golf course. Use of a cell phone or other device should never slow play.